Wednesday, March 09, 2011

Disconnected

And I'm still without internet at the new place.

I called Monday, and found out that the whole "surveying the location for the Comcast database and pulling the cable to the electrical room' had been setup on the commercial side instead of the residential side. And for some stupid reason is in as San Francisco.

So after talking to this guy, it's supposed to be on its way to be being straightened out.

Right?

Well, I called him today as a follow-up, and had to leave a message. I then decided I would call through the regular Comcast line, and see what I could find out.

Still nothing. So i worked with them on their side for finding out what to do, and I am supposed to get a call within the next 24 to 48 hours to learn the results of their survey to determine if they service this part of the street yet. I've told them that the electrical room is ready, and just needs the cable pulled. I've seen the empty conduit. But they still have to come out and do this.

The thing I like is that they keep stressing that there will be no cost to me for them doing this.

Really? Well, I'm glad as I don't even have an account with them yet because I can't get anything setup since they still have the building in as one unit instead of the 14 separate units it had been divided into.

So by noon on Friday i should have received a call telling me what they can do for me. Believe me, I'll have my finger on the dial button if I don't hear from them by 12:15.

One good thing is that over the phone, they can't do better for the first 6 months than $40 per month, while online (if I could get past the point where it checks for your address being in the database) I can get the same rate (15 Mbps downstream) for $30 per month. They've put all that in their database now, so I'll be able to dicker with them when they finally decide how they can help me.

Half the fun of this is getting three or more sides of one company to at least claim they are working to help you. I would love it if there were three different groups coming out to pull the cable. It might get done sooner.

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